Excellent real - world problem solvers who love nothing more than helping people out
Proactive communication so you'll always know what's next
A dedicated team that specialize in specific industries, so your users will always be speaking to someone familiar with your company, your users, and your lingo
Several methods to contact support -including phone, email and our AssureTech ® support portal
Members dedicated solely to recording, prioritizing, and scheduling work requests so that your users’ needs will always be handled appropriately
A team that is constantly innovating new ways to make the user and client experience better, and we welcome and encourage all of your feedback - there will always be someone to speak with.
Rather than following predetermined response times for different categories of tasks, we allow our clients to dictate the urgency of their issues
Proven Process
Provide your users with a remote help desk to solve their IT problems right in front of their eyes
Automatically apply software updates and patches to user computers during off hours
Manage regular online data backups so that those backups will always occur on time and be checked for reliability
Provide scheduled user software installation for end users
Dispatch technicians onsite to make installations or support hardware issues as needed
Provide emergency 24-hour IT support, based on your pre-determined set of conditions, permissions, and escalation procedures
